Shipping Policy

At NEULLE, we are dedicated to delivering your order safely, efficiently, and on time. Please review our shipping policy below for information regarding order processing, delivery, and tracking.

Shipping Availability

We currently ship to addresses within the United States. At this time, we do not offer international shipping.

Order Processing

Orders are typically processed within 1–3 business days (Monday through Friday).

Orders placed after 5:00 PM (EST), on weekends, or on public holidays will begin processing on the next business day.

During peak seasons, holidays, or promotional events, processing times may be slightly longer.

Delivery Time

Once your order has been processed, estimated delivery is 3–5 business days.

The total estimated delivery time is 4–8 business days from the date your order is placed.

Please note that delivery estimates are not guaranteed and may vary due to carrier delays, weather conditions, or other unforeseen circumstances.

Shipping Costs

We offer FREE Standard Shipping on all orders delivered within the United States unless otherwise stated during checkout.

Any applicable expedited shipping options and costs will be displayed before you complete your purchase.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package.

Please allow up to 24–48 hours for tracking information to become available after your order has been dispatched.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order. NEULLE is not responsible for delays or additional shipping costs resulting from incorrect or incomplete shipping information provided at checkout.

Lost, Delayed, or Damaged Packages

If your package is significantly delayed, lost in transit, or arrives damaged, please contact our Customer Support team as soon as possible. We will work with the shipping carrier to help resolve the issue and provide an appropriate solution whenever possible.