Privacy Policy

At NEULLE, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit neulle.com, make a purchase, or contact our customer support team. By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect personal information that you voluntarily provide when using our website, including your name, email address, phone number, billing and shipping addresses, payment information (processed securely by our payment providers), order history, device information, IP address, browser type, and any communications you have with our customer support team.

How We Use Your Information

We use your personal information to process and fulfill your orders, provide customer support, send order confirmations and shipping updates, improve our products and services, personalize your shopping experience, prevent fraudulent activity, comply with legal obligations, and send promotional communications where permitted by law.

Sharing Your Information

We only share your personal information with trusted third parties that help us operate our business. These may include Shopify for hosting our online store, secure payment processors, shipping and logistics providers, marketing and analytics platforms, fraud prevention services, and government authorities when required by applicable law. We do not sell or rent your personal information to third parties.

Cookies and Tracking Technologies

NEULLE uses cookies and similar technologies to improve your browsing experience, remember your preferences, keep your shopping cart active, analyze website performance, and provide relevant marketing. You can manage or disable cookies through your browser settings, although doing so may affect certain website features.

Your Privacy Rights

Depending on your location, you may have the right to access, update, correct, or delete your personal information, request a copy of your data, restrict certain processing activities, or withdraw your consent where applicable. If you would like to exercise any of these rights, please contact us using the information below.

Data Retention

We retain your personal information only for as long as necessary to provide our services, fulfill your orders, maintain business records, comply with legal and tax obligations, resolve disputes, and enforce our policies. Once your information is no longer required, it will be securely deleted or anonymized.

Data Security

We implement industry-standard security measures designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction. While we take reasonable precautions to safeguard your information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Third-Party Services

Our website may contain links to third-party websites or services. These websites operate independently from NEULLE, and we are not responsible for their privacy practices or content. We encourage you to review the privacy policies of any third-party websites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, legal requirements, or services. Any revisions will be posted on this page with an updated effective date.