Refund Policy

At NEULLE, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to make the return process as simple and straightforward as possible.

Return Eligibility

You may request a return within 30 days of receiving your order.

To qualify for a return, your item must:

Be unused, unworn, and unwashed
Be in its original condition
Include all original tags, packaging, and accessories
Not show signs of wear, damage, or alteration

Returns that do not meet these requirements may not be eligible for a refund.

Restocking Fee

NEULLE does not charge a restocking fee on eligible returns.

How to Start a Return

To request a return, please contact our Customer Support team before sending your item back.

Please include:

Your order number
The item(s) you wish to return
The reason for your return

Once your request is approved, we will provide detailed return instructions.

Phone Number: +19295664678

Support Email: info@neulle.com

Return Shipping

Customers are responsible for return shipping costs unless:

You received the wrong item.
Your item arrived damaged or defective.
The product has a manufacturing defect.

We recommend using a trackable shipping service, as NEULLE cannot guarantee receipt of returned packages.

Non-Returnable Items

The following items are not eligible for return unless required by applicable law:

Used or worn products
Items that have been damaged after delivery
Products returned without original packaging or tags
Final sale or clearance items
Gift cards

Refunds

After we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method. Most refunds are processed within 7 business days, although the exact timing may vary depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is the result of our error or a defective product.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery. Include your order number and clear photos of the issue so we can resolve it as quickly as possible.